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Description
Technical skill gets people promoted into leadership; emotional intelligence is what determines whether they can actually lead once they're there. This introductory talk breaks down what EQ really means in practice; not a personality trait, but a set of skills anyone can build.
Drawing on decades of senior business experience and years of coaching leaders through real challenges, Mark shows why self-awareness and self-leadership come before the ability to lead others. A grounded, practical starting point for anyone who wants to lead people, not just manage them.
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