Hard conversations - why we let emotions control our relationships

Most people avoid the conversation that actually needs to happen — not because they don't know what to say, but because emotion takes the wheel before logic gets a chance. This talk breaks down why hard conversations get avoided, delayed, or bungled, and what it actually takes to have them well.

Drawing on decades of leadership and coaching experience, Mark gives practical tools for staying grounded when emotions run high, so the conversation happens on purpose instead of by accident. Straightforward and immediately usable, for anyone who has a conversation they've been putting off.